We only sell to wholesale customers. To safeguard the interests of our customers who resell our products, our product catalog and pricing details are accessible exclusively to registered account holders. By creating an account with us, you'll gain access to view our complete product offerings and their associated prices.

Setting up an account requires submitting your seller's permit number along with a photographic copy of one of these documents: seller's permit, CP-575 (EIN Issue Letter), Sales Tax Registration Certificate, or Business Registration certificate. It is essential that the address listed on the provided document corresponds with your billing address.

Companies outside the U.S. must submit a tax document and two business invoices.

After completing the registration page please email the documents to online@culturecodeusa.com

After you submit your registration, we will respond within 2 business days with your account confirmation. If additional information is needed, a representative will reach out to you. Once approved, you will be able to view our product offerings and prices.

Upon placing an order, we will preauthorize your payment, including an estimated shipping cost. The final amount will be adjusted after the order is complete, reflecting the actual items shipped and the exact shipping cost. Preauthorized transactions typically appear as pending on your account. However, only the final adjusted amount will be charged and processed within 3 to 5 business days, depending on your financial institution.

When you place an order with us, you'll notice an authorization charge on your account. This isn't an actual charge, but a temporary hold to ensure your payment method is valid and ready when your order is prepared. Rest assured, we are not withdrawing any money at this stage.

This method offers enhanced security as we do not store your credit card information, making it the safest way to process your order. Additionally, the authorization amount may appear slightly higher than the final shipping cost. This allows us to cover shipping without needing to charge you again later, ensuring a smooth process once your order is ready to ship.

Once your order is finalized and ready to ship, we'll only charge the final amount, and any difference will be released back to your account.

When your order is prepared for shipment, you will be charged for both the product and shipping costs. If you provide a UPS or FedEx account, we won't bill you for shipping. We do not apply a shipping and handling fee.

After your complete checkout, our team will promptly process your order and determine the best shipping method. This typically takes 1-2 business days.

To modify your order, please reach out to a Heart & Hips Representative via phone, email, or Live Chat before it is shipped.